Policies & FAQ


Payment

 We accept payment via Paypal or Credit Cards. 

 

Shipping

 Shipping is provided via USPS Priority Mail Flat Rate and is typically $6.80 to anywhere in the US. This method provides a tracking number and includes insurance up to $50. If you would like additional insurance, please contact me when your order is placed to have it added. Additional insurance cost must be paid for by the buyer. I am not responsible for items lost or damaged in transit if additional insurance is not purchased.
For international orders, tracking and insurance MUST be purchased at the buyers expense. Please contact me prior to ordering for international orders.

 

Refunds and Exchanges

 We strive to provide exceptional customer service and want our buyers to love their jewelry and have a positive shopping experience. I try my best to photograph using natural lighting to show the true colors and details of our jewelry. Sometimes, colors may vary due to your monitor or viewing device. If for any reason you are not satisfied with your purchase, please contact us within 72 hours of delivery and we will work together to come to a conclusion acceptable to both parties. For sanitary reasons, there will be NO returns or exchanges on earrings. There is also no returns on custom orders. If it is decided an item is to be returned, it must be in original unused condition. Return shipping charges will be at the buyers expense and tracking as well as insurance must be purchased for the retail value. Refunds/exchanges will be determined on a case by case basis. Original shipping charges are non-refundable.

 

Additional Policies and FAQ

 All our jewelry is created in our studio in beautiful VA. Each piece is designed by me and/or the ideas/requests of my customers. I do not duplicate other designers or brands. All items on this site are of my own artistic design and any resemblance or similarities to other companies designs are strictly coincidental. 

All our items can be customized to your liking with your choice of finish and/or crystal colors. We provide necklaces, bracelets, earrings, pendants, hair pins, sets, and more. If you don't see what you need on our site, please contact us and we will be happy to work with you to design what you want! A deposit of 50% of order total will be required on all custom orders.

We work hard to complete orders and get them out to our customers asap. I typically try to complete orders within 2-5 business days. I also try to keep materials in stock but sometimes I may need to order items to complete orders. If additional processing time is needed, I will notify you. More time may be needed depending if gluing or soldering is involved.

Each piece is handcrafted and therefore is very delicate. The metal is plated and each crystal is individually set. As a result, special care is required:
* Store your jewelry in a safe place to avoid scratches
* To clean, polish using a soft cloth
* Avoid contact with water
* Remove jewelry before washing hands, swimming, and/or applying perfume, lotions, soap, hairspray etc. as this could harm the metal and reduce the life of the plating as well as cause discoloration and loss of crystal brilliance.